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Requesting a Return

Now you know our returns policy, you can request a return. Simply give us a call on 0845 450 2211 or email us at sales@ideal365.co.uk giving your reason for the return and we will issue you with a RMA number and an address to send the goods to. In the case of an item being “Dead on Arrival” we will advise you of the contact details of the manufacturer so you can arrange to quickly receive a replacement unit. Otherwise, you will need to return the defective item in its original box, with all warranty cards, licenses, manuals and accessories. Wrap the package securely. Please provide a full description of the fault and include this with the item. We recommend that you use a recorded-delivery service.

Liability Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control. No Waiver Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these.

Terms and Conditions: Severability: In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law. These Terms and Conditions shall be construed in accordance with English Law.

Important Notice

Please Note
We currently have a complete power failure, please send e-mails for enquiries and we will respond once power is back up and running - this has also affected our telephone lines